The Grange Hotel

With my business work, I stay at hotels all over the world .... This ranks as one of the worst I've stayed. After ringing and knocking for over 20 minutes, I managed to gain access to the locked doors .It then took me another 15 mins of wandering around the hotel floors looking for staff.... I was then shown to my double room by the manageress ( who had a very unpleasant manner) to a tiny room with very dated decor and a TV no bigger than an Ipad. I asked if she had a better room but was told she only had the master suite available, and it would cost a further £80 a night on top of the normal room rate. I was tired and agreed. In my honest opinion, it could never be classed as a suite by any stretch of the imagination as it was only one room. It was quite a spacious room with a large TV,fridge and a sofa and chair but no way a suite. The decor reminded me of my grandmothers house in the 1980s.The bath was chipped and had numerous repairs as shown in pics. The food was poor and overpriced. The young barman was the only smiling face we saw during our stay, and was always happy to help. I checked out a day early, as it was so dreadful. To put into context, it was even worse than a motorway travelodge

Terrible experience with rude manager. Well looked at the pictures and they say never judge a book by its cover. Well that sentiment can go the other way also Room was filthy with an added window just in case your stay is that bad you can jump out and end it all! Hair and stains on the bed. Bed was half collapsed and the best of it all is yet to come. Booked on ********** and gave a 20£ deposit which I am yet to get back. So not only is the place disgusting but they are thieves also. Don’t stay here don’t do it to yourself. My client held a function here few years ago and when I told them I had stayed there they laughed and asked why ever would I stay here! Still trying to work that out myself. Refused to eat there. Greene King pub is just down the way that was a lot better and cleaner also. Pictures of the room. Picture of the care they take of their hotel with just painting pipes and not boxing them in. You can tell they are doing it all on the cheap. Felt cheap, I was treated cheaply and the best of it was they stole from me also!

Not very friendly staff the hotel is ok the breakfast is lovely but the hotel needs a bit of TLC and the people that owns it are very not nice they are rude and not very friendly towards me. I will not be returning back to the hotel you have lost out on a customer that would come back

Stayed here for business. The hotel is set in lovely surroundings, but for me that’s where it ends. Inside is very dark and gloomy. Restaurant is ok as is the food. My room was bright, in stark contrast to the reception/restaurant areas. Bedroom was ok, but I was unable to open the window. Bathroom actually left a lot to be desired. There was a cracked window, a crack in the bath panel, part of the bath panel broken and mould around the shower screen. The icing on the cake was the staining in the toilet. I won’t stay here again as in my opinion a Premier Inn is far better value for money.

Went to this nice hotel in Thurston staying here till the 7th of June the hotel is so so beautiful and lovely. The rooms are very nice and clean and cosy the staff at the hotel is very very friendly and very nice to me at this hotel. The owners are very lovely who what run the place. The breakfast in the hotel is ver very delicious as very tasty. The omelette and chips at the hotel is very good the 2 chefs at the hotel are very good at cooking food. I would recommend this hotel to my friends and Family. I will be definitely staying here again. The garden of the hotel is so so beautiful.

I tried to book afternoon tea but the pathetic excuse who answered the phone couldn’t be less helpful, clearly couldn’t be bothered so neither could I - booked somewhere else, much better telephone manner! So pleased we didn’t waste our money!

Really classy, with style. Friendly owners who really cared. A menu I could understand, but top class ingredients made it special. A really comfortable bed and endless hot water. Very reasonably priced. Just what I was looking for 5 stars from me.

On arrival had a small issue which was met with a rude and blunt response demonstrating shoddy customer service I was looked up and down by the manger and immediately informed I had to pay a cost holding on the room, when asked why , simply told to google it as this is policy Never have I been spoke to line this and honestly I held back and remained professional unlike these two I met Shocking service Shower poor Toilet took seceral flushes after using WiFi absolutely shocking slow when I tested on google speed test and unable to carry out work It’s a Christmas card, looks nice but nothing inside Be warned

Lovely stay, rooms were great, could have been a little cleaner, staff were helpful. Food was very nice and the ambience was very comfortable. Great place to meet up for families. Have been here for weddings previously and it’s a great venue, lovely grounds for photos.